fk971 Privacy Policy
At fk971, protecting your personal data is not a compliance checkbox — it is a core commitment. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and the rights you hold as a fk971 platform user in Bangladesh.
Our Privacy Commitments
These six principles summarise how fk971 approaches every aspect of personal data handling. Full detail for each principle is provided in the policy document below.
Minimal Data Collection
fk971 collects only the personal information that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not harvest data beyond what is required for these defined purposes.
Secure Data Storage
All personal and financial data held by fk971 is stored on encrypted, access-controlled servers. We apply SSL encryption across every platform session and conduct regular internal security reviews to ensure that stored data remains protected against unauthorised access or disclosure.
No Sale of Personal Data
fk971 will never sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial gain. Data sharing is limited to the specific service providers and legal authorities described in this policy, and only to the extent necessary for the stated purpose.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data held by fk971, subject to applicable legal retention requirements. We provide a clear process for exercising these rights and aim to respond to all data-related requests within a reasonable timeframe.
Defined Retention Periods
fk971 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
Transparent Policy Updates
When fk971 makes material changes to this Privacy Policy, registered users will be notified via a prominent notice on the platform at login and, where appropriate, by direct email communication. The effective date at the top of this document will always reflect the most recent revision.
Your Data Rights
As a fk971 user, you hold specific rights over the personal data we hold about you. The following rights may be exercised by contacting our support team at any time.
Right of Access
You may request a copy of all personal data fk971 holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following identity verification.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. We will update your records promptly upon verification of the correct information.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that require fk971 to retain certain records.
Right to Restrict Processing
In certain circumstances, you may request that fk971 restricts the processing of your personal data — for example, while a dispute regarding accuracy is being resolved — without requiring full deletion.
Right to Data Portability
Where technically feasible, you may request that fk971 provides your personal data in a machine-readable, portable format so that you can transfer it to another service provider of your choosing.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such a request, fk971 will cease all related marketing communications without delay.
1 Introduction
This Privacy Policy ("Policy") describes how fk971 ("fk971", "we", "us", "our") collects, uses, stores, discloses, and protects personal information relating to individuals ("User", "you", "your") who access or use the fk971 website and platform services available at fk971.io (the "Platform").
fk971 is committed to handling personal data with transparency, integrity, and in accordance with the principles of data minimisation, purpose limitation, and security. This Policy applies to all users of the Platform, including registered account holders, visitors browsing without an account, and individuals who contact fk971 customer support.
This Policy should be read in conjunction with the fk971 Terms and Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms and Conditions regarding data matters, this Privacy Policy shall prevail.
2 Data We Collect
fk971 collects the following categories of personal information in the course of operating the Platform and providing services to users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport details | Account registration & KYC verification |
| Contact Data | Mobile phone number, email address, residential address | Account registration |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, transaction amounts, deposit and withdrawal history | Payment processing |
| Usage Data | Pages visited, games played, bet history, session duration, login timestamps | Automated collection during platform use |
| Device & Technical Data | IP address, browser type, device model, operating system, unique device identifiers | Automated collection during platform access |
| Communications Data | Support chat transcripts, emails submitted to [email protected], feedback messages | When you contact fk971 support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out activations | When you use responsible gaming tools |
fk971 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health information unless required by law or with your explicit consent in specific circumstances.
3 How We Collect Your Data
fk971 collects personal data through the following channels:
- Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated technical collection: Usage data, device data, and IP address information collected automatically through cookies, server logs, and analytics tools during your use of the Platform.
- Third-party payment providers: Transaction confirmation data received from mobile financial services (bKash, Nagad, Rocket, Upay) when you initiate a deposit or withdrawal.
- Identity verification services: Confirmation data received from third-party Know Your Customer (KYC) service providers engaged to verify identity documents submitted during account verification.
- Anti-fraud and security tools: Risk assessment data generated by automated systems that monitor account activity for patterns consistent with fraudulent behaviour or policy violations.
4 Purpose of Processing
fk971 processes your personal data for the following defined purposes:
- Account management: Creating, maintaining, and securing your fk971 account, including password resets and account recovery.
- Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that you are who you claim to be, as required by our platform policies.
- Payment processing: Facilitating deposits and withdrawals via your chosen mobile financial service provider and maintaining accurate transaction records.
- Service delivery: Providing access to betting markets, casino games, sports wagering, and all other Platform features.
- Customer support: Responding to your support queries, complaints, and responsible gaming requests efficiently and accurately.
- Security and fraud prevention: Monitoring for suspicious activity, preventing money laundering, detecting multi-account abuse, and protecting the integrity of the Platform.
- Legal compliance: Fulfilling obligations imposed by applicable law, including responding to requests from regulatory and law enforcement authorities.
- Responsible gaming: Administering self-exclusion, deposit limit, and time-out tools at your request and monitoring for signs of problematic gambling behaviour.
- Platform improvement: Analysing aggregated usage data to understand how players interact with the Platform and identify areas for improvement.
- Direct marketing: Sending you promotional offers and bonus notifications where you have consented to receive such communications. You may opt out at any time.
5 Legal Basis for Processing
fk971 processes personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil the contractual obligations set out in the fk971 Terms and Conditions — including account management, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
- Legitimate interests: Processing carried out for fk971's legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your data protection rights.
- Consent: Processing for direct marketing communications and certain cookies, where your explicit consent has been obtained. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 Data Sharing & Disclosure
fk971 does not sell, rent, or trade your personal data. We share personal information only in the following limited and defined circumstances:
- Payment service providers: Mobile financial services (bKash, Nagad, Rocket, Upay) receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
- Identity verification providers: Third-party KYC service providers receive copies of identity documents submitted during account verification. These providers are contractually bound to process data only for verification purposes.
- Technology and hosting providers: Trusted infrastructure and technology partners who assist in operating the Platform may have access to personal data in the course of providing their services. All such partners are subject to strict data processing agreements.
- Legal and regulatory authorities: fk971 may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law, court order, or regulatory request.
- Fraud prevention services: Aggregated or individually identifiable data may be shared with industry fraud prevention networks where necessary to detect and prevent financial crime.
7 International Data Transfers
The fk971 Platform serves users in Bangladesh. In the course of operating the Platform and engaging third-party service providers, personal data may be processed on servers or by personnel located outside of Bangladesh. Where such international transfers occur, fk971 takes appropriate measures to ensure that the transferred data receives an equivalent level of protection to that afforded within Bangladesh.
These measures may include contractual data protection clauses with the relevant third parties, reliance on the third party's adherence to internationally recognised data protection standards, or other safeguards appropriate to the nature of the transfer and the risks involved.
If you have questions about the specific safeguards applied to any international transfer of your personal data, you may contact fk971 at [email protected].
8 Cookies & Tracking Technologies
fk971 uses cookies and similar tracking technologies on the Platform for the following purposes:
- Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting your ability to use the Platform.
- Functional cookies: Remember your preferences (such as language and display settings) to improve your experience across sessions.
- Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform, which pages are most visited, and where technical errors occur. This data is used to improve Platform performance.
- Marketing cookies: Track whether you arrived at fk971 via a promotional link, enabling fk971 to measure the effectiveness of marketing campaigns. These are only set with your consent.
You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not prevent you from using the core features of the fk971 Platform, though some personalisation features may be affected.
9 Data Retention
fk971 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:
- Account data: Retained for the duration of your account's existence and for a period following account closure as required by anti-money laundering and financial record-keeping obligations.
- Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years following the date of the transaction in accordance with standard financial compliance requirements.
- Identity verification documents: KYC documents are retained for a period following account closure as required by applicable law and our contractual obligations with verification service providers.
- Support communications: Customer support correspondence is retained for a period sufficient to resolve any ongoing dispute and to maintain a service history for your account.
- Responsible gaming records: Self-exclusion and limit-setting records are retained for the duration specified at the time of the request and for a reasonable period afterwards to prevent re-registration in violation of an active exclusion.
When data is no longer required, fk971 securely deletes or anonymises it in a manner that prevents reconstruction or re-identification.
10 Data Security
fk971 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption across all Platform sessions and data transmissions.
- Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms.
- Role-based access controls ensuring that fk971 personnel can only access data necessary for their specific function.
- Regular security assessments and vulnerability testing of Platform infrastructure.
- Automated monitoring systems that detect and alert on anomalous access patterns or potential data breaches in real time.
- Contractual security obligations imposed on all third-party service providers who process data on fk971's behalf.
11 Children's Privacy
The fk971 Platform is strictly intended for individuals who are 21 years of age or older. fk971 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If fk971 becomes aware that personal data has been submitted by or on behalf of a person under the age of 21, that data will be deleted immediately and the associated account will be closed.
Parents and guardians are encouraged to install appropriate parental control software on shared devices to prevent underage individuals from accessing gambling platforms. If you believe that a minor has created an account on the fk971 Platform, please contact us immediately at [email protected] so that the matter can be investigated and resolved without delay.
12 Exercising Your Data Rights
To exercise any of the data rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please contact fk971 customer support at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise.
fk971 will acknowledge receipt of your request and respond within a reasonable timeframe. We may require you to verify your identity before processing any data rights request to ensure that personal data is not disclosed to or acted upon by an unauthorised third party.
- Requests relating to account data access or correction may be fulfilled directly through your account settings panel where the relevant feature is available.
- Requests for full data erasure will be processed subject to fk971's legal data retention obligations — certain records must be retained regardless of an erasure request.
- Objections to direct marketing processing will be acted upon immediately, and you will be removed from all marketing communications without delay.
fk971 does not charge a fee for processing legitimate data rights requests. However, if a request is manifestly unfounded or repetitive, fk971 reserves the right to charge a reasonable administrative fee or decline to act on the request.
13 Changes to This Privacy Policy
fk971 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered users by displaying a prominent notice on the Platform at the next login session and, where appropriate, by direct email notification to the address registered on your account.
The effective date displayed at the top of this Policy will be updated to reflect the date on which any revised version takes effect. We encourage you to review this Policy periodically to remain informed about how fk971 handles your personal data. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the revised terms.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fk971 processes your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English and receive priority attention.
- Email: [email protected] (plain text — not a clickable link)
- Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Expected response time: Within 2 business hours for priority data requests
fk971 takes all privacy enquiries seriously and is committed to resolving any concerns you may have in a prompt, transparent, and fair manner. If you remain unsatisfied with fk971's response to a privacy concern, you retain the right to escalate the matter through appropriate channels available under applicable law.
Questions About Your fk971 Account?
Our FAQ covers the most common questions about account security, data handling, deposits via bKash and Nagad, and responsible gaming tools. You can also log in directly to manage your account preferences and data settings.
All sessions SSL encrypted. 21+ only. Please gamble responsibly.